T & Cs
Terms and Conditions
www.motorcycletraining.net is owned and operated by Newcastle Rider Training Ltd. Registered in the United Kingdom under company number 6758498 and with our registered address at The Old Glass Works, Lemington, Newcastle-Upon-Tyne NE15 8SX.
Payments made through this site are for bookings agreed between you (the customer) and us (Newcastle Rider Training) either by phone or email. There is currently no facility for booking a specific slot online without our agreement. Please check with us that we can fit you in before paying.
Any payment made through this site is dependent on our confirmation of your booking. You are welcome to use the contact form to request a slot and pay for it but if we have not yet confirmed your request and it turns out that we are unable to fit you in when you want to come then we will give you a full refund for that specific booking. For example, if you request to do CBT on a specific date but we are unable to accommodate you, and you are unable to come on an alternative date, then you will receive a full refund of what you have paid for CBT.
Once a date has been agreed between you and us, and the payment has been made, then we expect you to arrive for training at the agreed time on the agreed day. CBT starts at 9:00 am unless we tell you otherwise. We have a set schedule to follow so if you do not arrive on time then it will be too late for us to allocate the space to anyone else. If this happens then we reserve the right to cancel your booking and keep any monies paid for the day.
If you need to cancel an agreed booking then you must give us sufficient notice to qualify for a refund. If you give more than 48 hours notice of cancellation then we will normally give a full refund. Less than 24 hours notice will qualify for a 25% refund, and 24 to 48 hours notice will qualify for a 50% refund. Note however that if we have booked DVSA Practical or Theory Tests for you then we will need four clear working days notice from you for you to qualify for a refund of test fees.